Privacy Policy

Last updated: 08/03/2026

1. Introduction

Personal Trainer Sydney (ABN 36 520 163 173) ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our directory service at personaltrainer.sydney and pt.personaltrainer.sydney.

By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

Account Information: Name, email address, and password when you create an account
Business Information: Business name, address, phone number, website, bio, specialisations, and other listing details
Consumer Enquiries: Information submitted via our "Find My Trainer" form, including name, contact details, location, and training preferences
Reviews: Content submitted as reviews, including ratings and written feedback
Payment Information: Billing details processed securely via Stripe (we do not store card details directly)
Communications: Messages, enquiries, or correspondence sent through the platform or to our contact email

2.2 Information Collected Automatically

When you access our service, we automatically collect:

Log Data: IP address, browser type, pages viewed, and time spent on pages
Device Information: Device type, operating system, and unique device identifiers
Cookies and Tracking: Small data files stored on your device (see Section 8)

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our directory services
Process and manage business listings and account details
Display business listings and consumer reviews publicly
Connect consumers seeking personal trainers with listed businesses
Forward consumer enquiries and leads to relevant listed trainers (see Section 4)
Send transactional communications (listing confirmations, account notices, payment receipts)
Send marketing communications, including, news, updates, and promotional offers — where you have provided consent
Send SMS notifications, including lead alerts and listing updates, where you have provided consent
Analyse usage and trends to improve user experience. Comply with legal obligations under Australian law

4. Information Sharing and Disclosure

4.1 Public Display

Business listings, suburb locations, and reviews submitted by consumers are publicly visible on personaltrainer.sydney

4.2 Consumer Leads and Enquiries

When a consumer submits an enquiry via our "Find My Trainer" form or jobs board, we act as an intermediary. We may:

Forward enquiry details (name, contact information, training requirements) directly to the relevant listed trainers via email
For Featured and Homepage tier members, forward lead details via email and/or SMS

Consumers submitting enquiries consent to their details being shared with relevant listed personal trainers for the purpose of responding to their request.

4.3 Service Providers

We share information with trusted third-party service providers who assist us in operating our services, including:

Hosting and infrastructure providers
Payment processing (Stripe)
Email marketing platforms (including Drip)
Analytics providers

These providers are contractually obligated to handle your information securely and only for the purposes we specify.

4.4 Legal Requirements

We may disclose your information where required by Australian law, court order, or to protect the rights, property, or safety of Personal Trainer Sydney, our users, or the public.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website.

We do not sell your personal information to third parties.

5. Email and SMS Marketing — Spam Act 2003 (Cth)

We comply with the Spam Act 2003 (Cth) in all electronic communications. This means:

We will only send marketing emails or SMS messages where you have provided express or inferred consent
Every marketing communication will clearly identify Personal Trainer Sydney as the sender
Every marketing email will include a clear and functional unsubscribe mechanism
We will action unsubscribe requests promptly and within 5 business days
SMS marketing will only be sent to numbers provided voluntarily, with consent, for that purpose

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Replying STOP to any marketing SMS
Contacting us directly at danny@personaltrainer.sydney

Opting out of marketing communications will not affect transactional or service-related communications necessary to manage your listing or account.

6. Data Retention

We retain your personal information for as long as your account or listing is active, or as reasonably necessary to provide our services. Following account closure or listing expiry, we may retain certain information:

For up to 7 years, where required for taxation or financial record-keeping under Australian law
Where required to resolve disputes or enforce our terms
In anonymised or aggregated form for analytics purposes

You may request deletion of your personal information at any time (see Section 7).

7. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, incomplete, or out-of-date information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Complaints: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached
Opt-Out: Unsubscribe from marketing emails and SMS at any time

To exercise any of these rights, contact us at danny@personaltrainer.sydney. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

Essential Cookies: Required for core site functionality including authentication and preferences
Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics)
Performance Cookies: Improve site speed and user experience
Marketing Cookies: Support remarketing and advertising where applicable

You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of data in transit via HTTPS/TLS
Secure password storage using industry-standard hashing
Payment data processed exclusively through Stripe's PCI-DSS compliant infrastructure
Access controls limiting who can access personal data internally

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our service may contain links to third-party websites, including trainer websites and social media profiles. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. We will notify you of material changes by posting the updated policy with a revised date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

14. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy:

Personal Trainer Sydney

ABN: 36 520 163 173

Email: danny@personaltrainer.sydney