Terms of Service

Last updated: 08/03/2026

1. Acceptance of Terms

By accessing and using Personal Trainer Sydney (ABN 36 520 163 173) ("the Directory," "we," "our," or "us"), you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use this service.

These Terms constitute a legally binding agreement between you and Personal Trainer Sydney, governed by the laws of New South Wales, Australia.

2. Description of Service

Personal Trainer Sydney provides an online directory service at personaltrainer.sydney and pt.personaltrainer.sydney that allows personal training businesses to create and manage listings, and consumers to discover personal trainers across Sydney. Services include:

Business listing creation, management, and promotion
Tiered listing plans (Basic, Featured, and Homepage) as described on our pricing page
Search and browse functionality by suburb
Consumer enquiry submission via our "Find My Trainer" form
A jobs board and leads service allowing listed trainers to purchase consumer leads
Review and rating functionality (currently in development)
Email and SMS communications to listed businesses and consumers

3. User Accounts

To access certain features of the Directory, you may be required to create an account. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Ensuring all account information remains accurate and current
Notifying us immediately at danny@personaltrainer.sydney of any unauthorised access or suspected security breach

4. Business Listings

4.1 Eligibility and Accuracy

If you claim, create, or purchase a business listing, you represent and warrant that:

You are the owner or authorised representative of the business
All information provided is accurate, current, and not misleading
You will keep your listing information up to date at all times
Your listing content does not infringe any third-party intellectual property, privacy, or other rights
You hold all relevant qualifications, registrations, and insurances required to operate as a personal trainer in New South Wales

4.2 Listing Plans and Fees

Listing fees are charged as described on our pricing page at the time of purchase. All fees are in Australian Dollars (AUD) and are inclusive of GST where applicable. By purchasing a listing plan, you agree to pay the applicable fee via our payment processor (Stripe).

4.3 Listing Duration

Listings are active for the period specified at the time of purchase. It is your responsibility to renew your listing prior to expiry. Personal Trainer Sydney is not responsible for any loss of visibility resulting from a lapsed listing.

4.4 Refunds

All listing fees are non-refundable once your listing has been published, except where required by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If you believe you are entitled to a remedy under Australian Consumer Law, please contact us at danny@personaltrainer.sydney.

4.5 Listing Removal

We reserve the right to remove, suspend, or decline any listing at our sole discretion, without refund, in the following circumstances:

Submission of false, misleading, or inaccurate information about the business or its services
Misrepresentation of qualifications, certifications, or experience
Non-payment or failed payment of listing fees
Harassment, threatening, abusive, or inappropriate conduct directed toward consumers, enquirers, leads, prospects, or any other person whether on or off the platform
Discrimination of any kind toward any person on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected attribute under Australian law
Breach of any applicable Australian law or regulation
Conduct that damages or is likely to damage the reputation of Personal Trainer Sydney
Any behaviour we reasonably determine to be harmful to users, consumers, or the integrity of the directory
Sustained inactivity or unresponsiveness that negatively impacts the user experience of the directory

We will endeavour to notify you of a listing removal where reasonably practicable, however, we reserve the right to act immediately where the circumstances require it.

5. Consumer Enquiries and Leads

5.1 Find My Trainer Form

Consumers may submit enquiries via our "Find Me a PT" form. By submitting an enquiry, consumers acknowledge and consent to their contact details and training requirements being shared with relevant listed personal trainers for the purpose of responding to their request.

5.2 Jobs Board — Paid Leads

Listed trainers may purchase access to consumer leads via our jobs board at pt.personaltrainer.sydney/jobs. By purchasing a lead, you acknowledge and agree that:

Payment is a one-time fee for access to the lead contact details only
Personal Trainer Sydney is in no way directly involved in any transaction, arrangement, or engagement between a listed trainer and a consumer — we provide this platform solely to facilitate the introduction
Personal Trainer Sydney makes no guarantee, representation, or warranty that a purchased lead will result in a client booking, ongoing engagement, or any commercial outcome whatsoever
Leads are provided in good faith based on consumer-submitted information, and we do not verify the accuracy or genuineness of consumer enquiries
No refunds will be issued for purchased leads, regardless of outcome
You will use lead information solely for the purpose of responding to the consumer's training enquiry and not for any unrelated marketing or commercial purpose without separate consent from the consumer

5.3 Featured and Homepage Tier Lead Delivery

Featured and Homepage tier members may receive consumer lead details directly via email and/or SMS as part of their listing plan. The same conditions in clause 5.2 apply to all leads delivered in this manner.

6. Prohibited Conduct

You agree not to:

Submit false, misleading, or inaccurate information about yourself, your business, or your qualifications
Impersonate any person, business, or organisation
Use the service for any unlawful purpose under Australian law
Harass, threaten, intimidate, or abuse any consumer, lead, prospect, staff member, or any other person in connection with your use of this directory, whether on or off the platform
Discriminate against any person on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected attribute under Australian law
Interfere with or disrupt the proper functioning of the service
Attempt to gain unauthorised access to any accounts, systems, or data
Collect or harvest user information without consent
Post spam, malware, or malicious content
Use contact details obtained through the directory for any purpose other than responding to genuine training enquiries
Engage in any conduct that brings Personal Trainer Sydney into disrepute

7. Reviews and User Content

Review functionality is currently in development. When available, users will be able to submit reviews and ratings for listed businesses. The following terms will apply:

Any person may submit a review
By submitting a review, you grant us a non-exclusive, royalty-free licence to display and distribute that content in connection with the service
You represent that your review is accurate, reflects a genuine experience, and is not defamatory, misleading, or fake
You agree not to submit reviews in exchange for payment, incentives, or at the direction of a business owner
We reserve the right to moderate, edit, or remove reviews that violate these terms or that we reasonably determine to be inappropriate, at our sole discretion

8. Intellectual Property

All content on the Directory, including but not limited to text, graphics, logos, design, and software, is the property of Personal Trainer Sydney or its content suppliers and is protected under Australian intellectual property laws.

Users and listed businesses retain ownership of content they submit (including business descriptions, photos, and profile content) but grant Personal Trainer Sydney a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content in connection with the operation and promotion of the directory.

9. Australian Consumer Law

Nothing in these Terms limits, excludes, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, including any consumer guarantees. Where we are permitted to limit our liability, we limit it to the re-supply of the relevant service or the cost of having the service supplied again.

10. Disclaimer of Warranties

To the extent permitted by law, the Directory is provided "as is" without warranties of any kind, express or implied. We do not warrant that:

The service will be uninterrupted, error-free, or secure at all times
Listed businesses hold valid qualifications, insurances, or registrations
Information contained in listings is accurate or current
Any outcome will result from a consumer enquiry or purchased lead
Personal Trainer Sydney does not endorse any listed business and is not a party to any arrangement, agreement, or transaction between a listed trainer and a consumer. We provide this platform solely to facilitate introductions between consumers and personal training businesses

11. Limitation of Liability

To the fullest extent permitted by Australian law, Personal Trainer Sydney and its directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the service, including but not limited to:

Loss of income or revenue
Loss of clients or business opportunities
Any outcome arising from a consumer engagement facilitated through the directory
Any outcome arising from a purchased lead
Any act or omission of a listed trainer in connection with services provided to a consumer

Our total liability to you for any claim arising in connection with these Terms shall not exceed the total fees paid by you to Personal Trainer Sydney in the 12 months preceding the claim.

12. Indemnity

You agree to indemnify and hold harmless Personal Trainer Sydney, its directors, employees, and contractors from and against any loss, damage, liability, claim, or expense (including reasonable legal costs) arising out of or in connection with:

Your breach of these Terms
Your conduct toward any consumer, lead, prospect, or other user of the directory
Any service you provide or fail to provide to a consumer introduced through the directory
Any material, information, or content you submit to the directory
Any claim by a third party arising from your listing or your engagement with a consumer sourced through the directory

13. Termination

We reserve the right to suspend or terminate your account and access to the service at our sole discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to users, consumers, or the reputation of the directory. Termination does not entitle you to a refund of any fees paid, except where required by Australian Consumer Law.

You may cancel your listing at any time by contacting us at danny@personaltrainer.sydney. Cancellation does not entitle you to a refund for any unused portion of your listing period.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be notified by posting the updated Terms with a revised date and, where reasonably practicable, by email to your registered address. Your continued use of the service after changes constitutes acceptance of the modified Terms.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising in connection with these Terms.

We encourage you to contact us in the first instance to resolve any dispute informally at danny@personaltrainer.sydney before commencing any formal proceedings.

16. Contact Us

For any questions, concerns, or notices regarding these Terms of Service:

Personal Trainer Sydney

ABN: 36 520 163 173

Email: danny@personaltrainer.sydney